Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-feedback.collision-talk.com (referred to as “we,” “us,” or “the Company”). We prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://collision-repair-feedback.collision-talk.com.
  2. Any mobile or desktop applications associated with our brand.
  3. Services and products offered through our platform.
  4. Interactions between users and our team through emails, calls, texts, or other communication channels.

Please note that this policy does not extend to third-party platforms, apps, or services accessed via links on our site. These external entities have their own privacy policies, which govern how they collect and use personal data.

Processing Activities

Our Privacy Policy guides your interactions when:

  1. You sign up as an authorized user for any of our applications or services.
  2. You visit our website or engage with content linked to this Privacy Statement.
  3. We communicate with you via email, phone, SMS, or other channels.

Personal Data Collection

We collect a range of personal information to enhance your experience and provide quality services:

  1. Account Information: Details required to create and manage your user account.
  2. Payment Information: Data needed for processing transactions, including payment history.
  3. Financial Information: This may include bank account details or financial records for billing purposes.
  4. Purchase Information: Records of products/services bought, order history, and purchase preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device to personalize content.
  6. Location Data: Your geographical location data when you interact with our services.
  7. Feedback: Your opinions, reviews, and ratings provided through user feedback mechanisms.
  8. Social Media Information: Data obtained from social media platforms when users connect their accounts.
  9. Product Information: Details about the products or services you show interest in or purchase.

We collect this data through direct input by users, tracking technologies, and information received from third parties who assist us in providing our services.

Cookies

Cookies are small text files stored on your device to enhance user experience:

  1. Strictly Necessary: These cookies enable core features of our platform, such as account login.
  2. Preference: Remembered preferences to personalize content and settings.
  3. Analytics: Track usage statistics to improve the performance of our services.

Users can manage their cookie choices through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary:

  1. To fulfill the purpose for which it was collected, such as providing a service or processing a transaction.
  2. As required by law or regulatory bodies.
  3. For our legitimate business interests, including analytics and improving our services.

Once the retention period expires or when the data is no longer needed, we delete or anonymize your personal information securely.

Security Measures

We implement robust security practices to protect your data:

  1. Employing encryption for secure communication.
  2. Engaging reputable third-party processing partners who adhere to strict data protection standards.
  3. Regularly reviewing and updating our security measures to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit the use of your data in certain circumstances.
  5. Portability: Receive a copy of your personal data in a structured format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Assert that you will not be subjected to unfair treatment due to exercising your rights.

To exercise any of these rights, please reach out to our privacy team via the contact information provided below. We will respond to your request in a timely manner.

Changes to Policy

We may update this Privacy Policy from time to time:

  1. Posting updated versions on our website with effective dates.
  2. Notifying users of significant changes through email or other communication channels.

Contact Information

For any questions, concerns, or requests related to privacy:

We value your trust in our company and are committed to maintaining the security and confidentiality of your personal data.